Last updated: 12 February 2026
Sultress (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit or purchase from Sultress, we may collect:
Personal Information:
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Name
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Billing and shipping address
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Email address
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Phone number
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Payment details (processed securely via third-party providers)
Technical Information:
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IP address
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Browser type and device information
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Cookies and usage data
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Pages viewed and time spent on site
2. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Provide customer support
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Send order confirmations and delivery updates
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Improve our website and services
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Prevent fraud
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Send marketing communications (only if you opt in)
We do not sell your personal data.
3. Payment Processing
Payments are processed securely through Shopify and authorised third-party payment providers. We do not store your full payment card details.
4. Marketing Communications
If you opt in to receive marketing, we may send you emails about:
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New arrivals
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Exclusive drops
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Promotions
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Product updates
You can unsubscribe at any time by clicking the “unsubscribe” link in any email.
5. Cookies
Our website uses cookies to:
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Improve site functionality
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Analyse website traffic
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Remember your preferences
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Support marketing and advertising
You can manage or disable cookies through your browser settings.
6. Sharing Your Information
We may share your data with trusted third parties, including:
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Shopify (our e-commerce platform)
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Payment processors
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Delivery partners (e.g. DPD)
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Email marketing providers
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Analytics providers (e.g. Google Analytics)
These providers only process data necessary to perform their services.
7. Data Retention
We retain your personal information only for as long as necessary to:
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Fulfil orders
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Comply with legal obligations
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Resolve disputes
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Enforce our agreements
8. Your Rights (UK & EU Customers)
You have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Withdraw marketing consent
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Object to certain processing
To exercise your rights, contact us at:
[Insert your customer service email]
9. Data Security
We implement appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
For questions regarding this Privacy Policy, please contact:
Email: info@sultress.com
Business Name: Sultress
Location: United Kingdom