Returns & Exchanges Policy

Last updated: 12 February 2026

At Sultress, we are committed to delivering premium quality and a refined shopping experience. If you are not completely satisfied with your purchase, please review our returns policy below.

1. Return Window

You may request a return within 14 days of receiving your order, in accordance with UK consumer law.

To be eligible for a return, items must:

• Be unworn and unused
• Be in original condition
• Have all tags attached
• Be free from makeup, fragrance or marks
• Be returned in suitable packaging

We reserve the right to refuse returns that do not meet these conditions.

Returns Address (Postal returns only)
Sultress London Returns
PO BOX 81154
London
SW4 4HN
United Kingdom

2. Refunds

• Refunds are permitted within the 14‑day return period.
• Customers are responsible for return shipping costs.
• Original shipping charges are non‑refundable.
• We recommend using a tracked service, as Sultress is not responsible for lost return parcels.

Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days.

3. Exchanges

• We offer one complimentary exchange per order, subject to availability.
• The shipping cost for sending the replacement item is covered by Sultress.
• Customers are responsible for return shipping of the original item.

Exchanges are limited to one per order.
If the requested exchange item is unavailable, a refund will be issued instead.

4. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with supporting photographs. We will arrange a suitable resolution.

5. Non‑Returnable Items

We do not accept returns on:

• Items marked as Final Sale
• Bridal or made‑to‑order pieces (unless faulty)
• Items returned outside the 14‑day return window

6. UK Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.