Shipping Policy

Last updated: 12 February 2026

At Sultress, every order is carefully prepared and dispatched to ensure it arrives in perfect condition.

1. United Kingdom Shipping
We ship across the United Kingdom using trusted carriers including DPD and Royal Mail.

Standard UK Delivery
• Tracked delivery via DPD or Royal Mail
• Estimated delivery: 1–3 business days after dispatch
• Shipping cost calculated at checkout

Free UK Shipping,
• All orders qualify for free tracked delivery
• Automatically applied at checkout

Express UK Shipping,
• £6.99 on all orders next day delivery when ordered Mon-Fri before 2pm.

2. United States Shipping
We ship to the United States using trusted international courier partners.

Standard US Delivery
• Fully tracked international shipping
• Estimated delivery: 5–10 business days after dispatch
• Shipping cost calculated at checkout

Duties & Taxes
• Customers are responsible for any customs duties, import taxes or additional fees applied by US authorities
• These charges are not included in the product or shipping price

3. Dispatch Time
• All in-stock items are dispatched within 1–2 business days
• Orders placed on weekends or UK bank holidays are processed next working day
• A dispatch confirmation email with tracking details will be sent once your order ships

4. Delivery Timeframes
All delivery estimates are provided as guidance only. Transit times may vary due to courier delays, customs processing or seasonal demand.

Sultress is not responsible for delays once an order has been passed to the courier.

5. Missed Deliveries
If delivery is attempted and missed, customers must rearrange delivery or collection with the courier.

If a parcel is returned due to failed delivery attempts, re-shipping fees may apply.

6. Incorrect Address
Please ensure your shipping details are correct at checkout.

Sultress cannot be held responsible for parcels delivered to incorrectly provided addresses.

7. Lost or Damaged Parcels
• If your parcel arrives damaged, contact us within 48 hours with photographs
• If a parcel is lost in transit, we will investigate with the courier before issuing a replacement or refund

8. Pre‑Orders
• If an item is listed as a pre‑order, estimated dispatch dates will appear on the product page
• These timelines are estimates and may change depending on production or shipping conditions

All orders are packaged with care for a refined unboxing experience.

9. Order Dispatch Location
All Sultress orders are processed and dispatched from London, United Kingdom.

Customer Support
For shipping enquiries, contact:
Email:
Phone: +44 07588 497 439
Mon–Fri, 9am–5pm GMT

Mail Handling Address (No customer visits)
66 Paul Street
London
EC2A 4NA
United Kingdom

Returns Address (Postal returns only)
PO Box 81154
London
SW4 4HN
United Kingdom