Refunds

Last updated: 12 February 2026

At Sultress, we are committed to delivering premium quality and a refined customer experience. This Refund Policy outlines how refunds are processed following approved returns.

1. Refund Eligibility

Refunds are available for eligible items returned within 14 days of delivery, provided they meet our return requirements.

To qualify for a refund, items must:

Be unworn and unused
Be in original condition
Have all tags attached
Be free from marks, fragrance or damage

Returns that do not meet these standards may be refused.

2. Non-Refundable Costs

The following are non-refundable:

Original shipping charges
Express delivery upgrades
Return shipping costs

Customers are responsible for return shipping unless the item is faulty.

3. Refund Processing

Once your return has been received and inspected:

Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for funds to appear in your account, depending on your payment provider.

We will notify you once your refund has been processed.

4. Exchanges vs Refunds

If you request an exchange and the replacement item is unavailable, a refund will be issued automatically.

Only one exchange is permitted per order.

5. Faulty or Incorrect Items

If your item is faulty or incorrect, please contact us within 48 hours of delivery with photographic evidence. Once verified, we will arrange a replacement or full refund, including any applicable shipping costs.

6. Chargebacks & Disputes

We encourage customers to contact us directly to resolve any issues before initiating a payment dispute. We are committed to resolving concerns promptly and fairly.

Due to the limited and exclusive nature of our collections, we encourage customers to review sizing carefully before purchasing.